You to accomplish with this particular session.
So do an overview of what online resources to.
We have I'm doing it by format.
Um, part of the evaluation, I believe.
Um, that done after these sessions.
Um, if you have feedback about, you know, you want more specifics on a particular resource.
Or particular aspect of the resources.
Just make sure you put it in that evaluation and.
We can make sure that, you know, as these of all.
As we do these presentations, they evolve to actually answer.
The questions that you have, um.
So, the 1st slide, um, should be for ebooks.
Um, so as I mentioned, um, I wanted to kind of take this.
Format by format, um.
The, the previous presentation I did was very specific about.
Things that we added, and I thought it might be good to take a step.
Back and kind of look at the various kind of formats or kind of, um.
Chunks of types of materials that we have.
And just do kind of a broad overview of kind of how we looked.
Um, in terms of, um, technical services, maintenance and whatnot.
Um, so we have thousands and thousands of ebooks.
Um, our primary goal is with any.
That we make them available in the library catalog.
So that, you know, they're part of the overall starts.
That's all the users are doing. I don't believe.
Yeah, I know.
In the case of of ebooks generally were pretty lucky with.
Vendors providing us quick and easy ways to get Mark records into the catalog.
So that when people start searching.
They're getting all the ebook availability that we have as well as our print kind of all rolled into 1.
I will also say that there are aspects.
Of our knowledge base, that kind of enhanced it.
Um, in terms of discovery, and also allow us.
To link, um, in various instances, to kind of the book chapter level.
Um, that's something that is provided by the vendor so it.
To be a little wonky, but for the most.
Part, we haven't seen any major issues with it. It usually.
Um, the issues we see are, um, with vendors, like Gail.
Um, who tend to describe their resources in a.
Away all their own, I guess, is probably the nicest way to put it.
Um, so we and the other aspect is.
With book reviews, there are times in which various vendors kind of.
Index those differently, so for the most part, you should be able to.
To find book reviews without a problem, but if.
By and large, there are issues with anything related to books.
It will be book reviews because a particular vendor didn't indexed it.
All the way to the most granular level. So a link may take you just generally into.
A particular book and not a right to the particular article.
Um, or book for view in this particular case.
Um, in terms of providing various ways to access.
Um, E, books we also put the eBook platforms on our database is the list so you'll find.
Um, kind of like the hubs for Springer, which is Springer link.
Cambridge corps for Cambridge now it's Oxford academics.
Um, for Oxford titles and so.
In the off chance, a user kind of just really like I love.
Taylor and Francis books I'm going to go in and I just want to search those.
Um, we have it listed on the list to kind of give another level of access.
Um, the, the piece about, um.
Using the platforms directly is that they show all of the content that's available.
Not just what we have purchased, so they may run into instances in which they see a book that they're really.
Interested in, but we haven't purchased it yet.
So, in those cases, they would need to go to the inter library load or.
Request that we purchased it for addition to the collection.
Um, so there's pluses and minuses. It really depends on kind of what.
You're actually trying to accomplish, but by and large when it comes.
To eBooks, um.
We kind of hope and send people to Primo and hope that kind of.
Get everything all at once and is the most seamless way to get ebooks.
Um, as noted here, um, so, E, books and ebooks essential, those 2 particular platforms.
They only show the titles that we have purchased, which is great.
Um, the caveat with those particular platforms.
Is the books that we buy on them? They're kind of a conduit there, you know.
A seller of of content and so the content may not be the free.
Which means there may be limitations on the number of pages that you can download.
Um, the number of pages that you can print.
Oftentimes, what are the, the well, the biggest.
Question that I tend to get where we tend to get from.
The, the college students that stores on the, the regional campuses is.
You know, I, I have a chapter that I want.
But in particular, this is locked down.
Is such an extent that I can't actually download the.
Full chapter at 1, so I got to download 1 part of the chapter and then go back again.
A, 2nd time to get the rest of the chapters to stay within.
Um, the free or the.
Um, limitations, so the digital rights management.
Um, the to tend to be a bit.
Frustrating for not just students, but even myself.
Um, especially if by chance the faculty member doesn't.
Quite understand the limitations and the digital rights management implications and say they find a particular ebook.
Um, to their students and then.
We have a whole bunch of people to try to get in at the same time.
Let's say we only have 1 user or 3 users.
Um, but we have we, we have various systems to kind of.
Keep up with that to make sure that if.
Student is trying to get an E book.
Um, that we do have access to, we're trying to.
The access to it as much as we can within the limitation.
Concept by the publishers and the vendors, um.
So just keep that in mind, um.
Moving on to the next slide. The next general area that I wanted to just touch on is E Journal.
Um, as is always the case, we have access to millions of articles from various publishers.
Again, we do whatever we can to get.
Um, E, journals into Primo, both on the journal title level as well as the article level.
Again, a lot of that information is supplied by vendors.
Um, we do the best that we can to make it.
A 100% accurate, um.
But sometimes there are instances in which we have to Jerry rig things and what not.
Um, so by and large students, faculty should be able to go to Primo.
And as well as, um, you know, through their whole search.
Experience be able to get to journals and a multiple.
Ways whether or not, they're going targeted to a particular.
The Journal, because they want to look at the table of contents for the last.
2 or 3 are issues, or they're actually looking specifically for an article.
Um, also much like the ebook.
The eternal platforms are listed in the databases.
Um, 1 of the things that you should note that.
A lot of our publishers are trying to kind of consolidate all their content onto 1.
Um, platform world, so that users can do searches across their.
And eternal content all at 1.
The latest person or publisher to do this as Oxford, but.
Bring your Cambridge tailored Francis all the biggie.
I've done this, so, in terms of going directly to.
Of publisher's platform users will just want to keep in mind.
Whether or not, you know, they want to look at just what type of content or.
They don't care if it's equal chapters or articles.
Um, so just a caveat, um, 1 of the things I just wanted to mention.
Is due to budget restrictions we, um, in the library, we're going through a multi year.
Reduction in our subscription.
And kind of moving high cost descriptions to an article demand.
Excuse me on demand articles the settlement process.
So, essentially, what we're doing is rather than just having us.
It's just in case, um, at point of need, when a user wants it.
We have we're using an on demand service.
The faculty and graduate students, but it also includes the inter library loan.
The settlement process, it's kind of all big.
Into 1 now, um, in some ways.
And so the students and faculty at this.
I believe still need to use inter library loan.
But if at any point, you're finding it difficult to get the journal articles.
Um, more specifically for faculty.
Um, you know, just reach out to us, you can use the at support.
That to let us know where.
Starting with the highest level researchers.
That we have the faculty and the graduate students.
Um, because we don't necessarily expect students in the lower levels to be doing it.
Much high level and extensive research.
Um, but this is all part of the information gathering that we're doing.
Um, as we make these budget cuts and these journal cuts.
Right now, um, we have.
Reduced or cut back on subscriptions.
Bringer Cambridge as well as.
So, you, if you will find, in those instances, you may not be getting direct access right away.
You may be pushed to request through inter library loans.
Um, does anybody have any questions or comments that I should address at this point?
Okay.
All right, so onto databases.
Um, so we provide access to over.
300 databases I think it's more around.
Um, 500, but I was.
Low balling, everybody has a very different idea of what is the database at times.
So, whereas I would say Jay store the database, I have materials colleagues. You say.
No, it's a serial, a surprise, you know, 0 package.
So, um, and I will update that too.
What I'm actually going to report later this week for our.
Official total number of databases.
Um, but as it says, it covers disciplines from art.
Um, and do the hard side, the social sciences.
Um, I did make note here of the more popular databases that we do have academic search premiere.
Which I imagine everybody fairly familiar with the state library has, um.
Have the contract and so in order to provide access to academic search premiere.
Which I'm kind of hoping free doesn't go away time too.
Um, as well as psych info and scopist.
Um, most of the articles from the databases.
Are indexed in Primo at an article level.
Um, we don't have, you know, there are some instances in which you may find a record that says just.
Um, but those are records that we're trying to.
Clean up, because a lot of them have older links in them.
So, in terms of searching for a particular database, we do.
People to use the database list.
Um, but do you note that, um, we do have our databases.
Set up in Primo, so that.
The article level can kind of be index.
Amongst all of the E Journal content we have as well as.
Um, the ebook content, so.
Really the 1 stop hub is we just do whatever we can to get.
Anything and everything into Primo.
In a granular level, so that we're meeting the needs of any particular level of access.
Desired whether it be a journal title article level.
Both chapter level books as well as series.
And I just wanted to put a note.
Here to bring it to everybody's attention that, um, we do have a databases agency list.
And it does have a couple of ways that you can limit.
Um, there are ways to to, to refine.
Um, the list of databases by subject.
To get more specific databases though, instances in which.
You just want to look for this, like, psychology um.
Databases you can limit by that, and it will show you, um.
What are librarians and kind of deemed as, you know, the best.
That versus 1 that, you know, they may not.
Fill all your needs, but, um.
They may cover your subject generally in psychology. Um, in this particular example.
All right.
And streaming video onto the next.
Um, so streaming video was something that we.
Really try to invest a lot in. Um, so generally with streaming video, we have.
We've been by packages of streaming video that we will own in perpetuity.
Um, so we have access to thousands of streaming video um.
Content from various distributors.
Um, on various platforms, much like our journals and our ebooks.
Um, again we do whatever we can to get it. It's a pretty well, it's part of.
Um, anybody's search discovery.
Um, and then we also again also have the.
Form listed on a database a, to Z list.
Um, so, for example, for Alexander's Chris, we have.
A great deal of content from them. Video content is so.
Using this particular link.
Will allow you to search across the entire platform so.
Um, I believe from Alexander, we have, um.
Uh, PBS, the PBS collection, which we purchased, we also have a subscription to academic video online.
Um, which would also be included.
Um, and various smaller, um.
Video collections, I believe drama online as well.
Trying to remember that no, Dan in video.
Might actually be it, but if you go there, you can search across.
All of that content all at once, as opposed to having to go into each 1 individually.
Um, and get a better sense of.
Uh, the content that we do have in streaming video.
Um, we do also get individual streams as requested by faculty.
From canopy and.
White digital campus, I believe is what they're called these days.
Um, so on top of these.
Collections the streaming video that we purchase, we supplement that.
Um, kind of on an on demand by request.
Process, um, so that we're meeting all of the need.
Of the curriculum that's being taught.
Uh, just a general note 1 of the questions, we oftentimes related to streaming video that we get.
Is whether or not something has public performance, right?
And for the most part that is noted in the catalog.
Um, with each individual records, um, but if you ever have questions about.
Public performance rights, or any of the rights related to.
The streaming video that we have just feel free to.
That's a lie for the most.
All of the content we do get is generally understood to be used for educational, um, curricular.
Support and purposes.
But we do have some content that it has public performance, right?
Um, I believe the canopy content has public performance, right? So that, you know.
In the case of a faculty member being unsure about.
To what extent they can share a particular video.
Um, they can feel free to to drop us a line, just to make sure that.
Um, we're not breaking any, um, licensing rules for that.
Um, and the next.
Slide I wanted to talk about is streamlining your access to full text.
Um, so as part of this.
New evolution last semester, I think.
When I spoke with some of you, um, I mentioned things, like, we were moving to 2 factor, which sounds like the students have been.
Taking care of I hope so that that.
Doesn't necessarily ends up being an issue for them. Um.
Our also implemented at the VPN, a new VPN, which changed access.
For some of our faculty, I don't know.
What they use is like, in terms of faculty, but.
You know, they may have been relying on the old VPN, which kind of mimics being on campus.
So 1 of the things that we did during the winter was create a new lesson guide.
To help, I'm just, you know.
Take a step back look at access.
To library resources and kind of this.
More general way, so that we can kind of.
Understand and help users.
Regardless of where they were so, um.
This particular lift guide, um.
I don't know if you have an opportunity to click on that, or if it will work for you, Zach, but otherwise we could find another way. Um.
Hello.
To talk about that a little bit more. Um, but.
Essentially, this live guide the, the front page of it.
Um, has the graphic and so, if a user's coming from a publisher site web.
Uh, directly or rather than going to the library website.
We wanted to get us be able to show users, you know, this is where you're starting.
This is kind of the process that you will likely observe in order to kind of get you from where you are.
The library resources and so in instances, like, um.
We have a lot of faculty that just goes straight to Springer or straight to Oxford.
And with the new VPN, it made it very difficult for them to.
Kind of seamlessly be integrated into the library.
Best worlds, um, so we have this new tool that we've been, um.
Asking people to try out.
Um, I think it's great. It's called live keynote mad and the instructions are on this lab guide.
And essentially what it does is, it takes it's a, um.
Internet browser add on or an extension.
And it, it will pop up once you've authenticated wants to kind of indicate, you know, you select that you're part of the University of Connecticut.
And then your net ID and password to kind of tell.
Extension okay, you're UConn person.
Um, or you should have access to these, you kind of resources.
Um, a button when you are.
On a particular article page on 1 of these publishers sites.
It will pop up a little box in the lower left hand corner.
It allows you to connect to, um.
Library resources, so it'll say, download PDF.
If it's already acknowledging oh, yeah, no, we check. You can't just have it.
Click here and you should we'll take you to the, the full text.
Um, or it will provide you, it will say article access.
And when you click on it, it will take you into our catalog at that particular.
Article and allow you to click on request PDF.
So that you can get the auto filled form for air library low.
Um, so that was that was 1 of the things that.
At least from my own point of view, I wanted to get out there.
Um, it may not be very useful for students.
But, faculty, um, if they are.
Um, perpetually having difficulties kind of.
They have workflows in which they do, like to go directly to publisher.
Form I would encourage them to try to lift keynote.
I don't know what kind of restriction you all may have.
Um, in terms of web browser extension.
Um, but if you don't have them and you can download it.
Or even just doing it at home. Um, it is pretty neat.
But the other piece that we outlined on this particular live guide.
Um, also to kind of give people the sense of how our new on demand service.
Worked in the greater or the bigger picture of how we are providing access.
Um, so it's a pretty.
Thorough and regularly updated lip guys.
Um, but I imagine that this is probably going to be a live guide that we turn into kind of a hub.
Um, so as we get new library tools of note.
We'll add to it to kind of create our own internal technical resources, knowledge base.
Um, that we can connect to say, ask the library and service that are reference.
We have, um, but.
This is a guide that I encourage everybody to check out.
Do you have questions just reach out and let me know.
Um, but it it kind of that that back to to really say, okay.
A lot of stuff is changing. Um, can we still get our, our, our full test.
Of course, it's just you may take a different path than you're used to.
And then on to the next.
Slide I just wanted to reiterate, I think.
This is something that I mentioned in the last presentation I did.
Doing my due diligence, we do have a use of license electronic resources policy.
Then everybody should check out and be familiar with.
Um, it outlines about 4 or 5 resources.
That are specifically only usable by our business or of our business school I believe and then.
I believe we also have I find her on that list.
So, um, AC, students may not have.
In fact, if you may not have access to those particular resources, because.
Licensing, um, but if that becomes an issue, please just reach out and we'll.
Figure out how best to deal with that.
And also a continued note how we.
Currently authenticate is through easy proxy.
We still continuously get the question of.
Well, we saw this button in the corners and access.
Through your institution, which many vendors have.
But, unfortunately, that not set up for you because we use easy proxy.
So that we can make sure that across the board for.
Smaller resources we can authenticate.
Um, those, those buttons on publisher sites that they institutional access or access via.
Um, institution or log in through your institution, or generally.
Um, the vendors allow us to set up a different kind of authentication.
Um, which we haven't done at this point um.
Because we do have easy proxy, so.
Just kind of an, in terms of I, I do.
Consistently get ticket or troubleshooting issues for people who are like, I will I clicked on this like, the website told me and I'm like.
Well, W, for your website didn't account for the fact that.
We're not using what, you know, shibboleth or open Athens.
Um, we're using easy proxy, um.
So that's just in general and again.
The state of state library does provide resources for schools, public libraries as well as the academic institutions.
Across the state of Connecticut.
You may find people are familiar with some of those resources and are used to.
Um, accessing them through their public library using.
Their public library card Yukon has those same resources.
Um, but they're set up so that students would use net ID and password in order to access them. So.
There may be some confusion for some students.
And or public library familiar people.
As they're like, well, I used this data base all the time.
We just don't wanna keep a little different. We love our net ID. Um.
All right, so onto the next slide.
Just a few notes that I D and library resources. Um.
Having a current that ID and password is essential.
For accessing library resources for off campus so.
In essence, it is quintessential for students then you will.
Like, we never be here on the campus.
Um, so it's very, very important.
Students know what their net ID and password is um, at the bottom of this slide.
Is the website that maintained for.
All things that I D related, um.
Should users get a message to indicate they're not authorized or blocked.
Blocked from using library resources, they should contact, um, our.
Or the program directly, um, unfortunately.
As much as we rely on that, I D, we don't have the credential.
Or identity management, so we're unable to kind of.
Um, go into the system and update it.
In order to provide, um, users access.
So, we're kind of beholden to you.
In terms of identifying students properly.
Indicate they are easy students, or they are faculty, or they are staffed. Um.
So, I just wanted to make sure I had a slide on that as reference for everybody.
I think this is also a reiteration troubleshooting.
All access issues related to UConn resources.
Um, electronic resources can just be sent to the support.
Um, report issues, no matter how small we do, tend to see patterns after a while.
And we try to make sure that.
We're keeping track of some of these patterns so that we understand whether or not.
You know, the implementation of a new security measure by.
Um, or by 1 of our vendors may be coming into play and that's why we're seeing.
For instances in which users are not getting right into the access.
And the way they're used to sell, no report is.
No issue is too small to report. Um, the worst case scenario is we send you a message.
Okay, I'm not 100 sure why I'm seeing something different.
So, let's clear our cache together and see what error messages come up.
And find out if there was a fluke, or if something deeper.
Um, we've also had this is in which.
We've gone through every level of.
Of troubleshooting that we can think of, and ultimately it will come down to say, uh.
You know, an issue with cookies or browser history or something.
They actually in their hardware, their actual computer or the laptop.
That needs to be looked at in those instances we refer to our.
Um, you may and your schools have point people for that is.
As well, um, but just to kind of give you a general understanding.
Um, if we can't if we deem it as something that, um.
Is likely hardware related, so.
The actual computer, um, we may refer it back to you all.
Um, or just to make sure that the, the student or faculty is getting.
All of the help, they may need to figure out why it is that they can't get where they need to go.
Um, most issues are resolved, I.
Clearing a browser clearing the browser history or cookies.
Um, I want to say of the.
10 or so tickets I might get in a day 5 of them.
Ends up being a browser history or a cookie.
Issue where they kind of just get the browser just remembering way too much. They can't quite figure out.
How to get there from here? Um, so.
Worst case scenario, so if you're encountering issues.
You want to do those 1st, steps of troubleshooting, clear the browser.
Clearly cookies does it work on 1 browser? Try another browser.
Um, and try and keep track of of error messages, and any kind of indication like that. So that.
When you and or your student or faculty member need to report it.
Um, we're not wasting your time by asking you to do those same things.
If it's an authentication issue, we also ask.
If people can notice whether or not, there's a UConn icon in the corner. We.
Typically, put on any resources that we do subscribe to or do you have access to a brand of some sort.
Um, so it's easier for us to figure out whether or not.
The issue is actually authentication and now that we have.
Um, 2 factor for our regular campus.
People it's, it's a nice measure to kind of help us figure out even.
Whether or not, it's being hung up.
Because of 2 factor, which doesn't apply to you so I'm a solid.
Sorry for bringing that up over and over again, but it helps us understand whether or not the.
Proxy is working properly, um.
To to some extent. So those are some general.
Things to kind of keep in mind information that you can share. And when you, you report.
Um, issues just so that we can save you time because we generally go through.
The same kind of regular rigamarole, you know.
We want to make sure that everybody's being authenticated. We do have access.
To check to see if net IDs are active.
Um, and we will share that information. So if.
Somebody reaches out and we're like the reason why I can't get in and it's likely because.
You're Mark inactive um, we'll share that information with you so you can follow up with or.
Um.
But, you know, we want to make sure the authentication is working. We want to make sure that the vendor is not.
Involved they're not doing some kind of strange maintenance that they didn't notify us on.
Um, so just covering all those bases.
Um, as best we can find out specifically what the issue may or may not be.
Um, so I left is.
Slide in here in case, people had particular general questions they wanted to ask.
Or 1, specifically about troubleshooting.
Um, did anybody have any.
Particular questions or troubleshooting issues, I think.
Last time we had talked about the 2 factor, but we also, um.
Had a conversation about it was 1 school that didn't allow international servers to be accessed.
Is there anything like that lingering or other questions that I can answer?
Okay.
I'm not seeing anything in the chat right now, but, um, yeah, anybody, if you have any questions about accessing resources, troubleshooting, anything like that or if you're.
Seeing consistent issues on your campus accessing.
Particular materials from the University, just let us know happy to answer any questions. Anyone has. Yeah.
All right, so.
Yeah, I'll, you know, people can take time and put things in the chat.
So, on the next slide, this is my.
From my wonderful reference colleague.
Um, so 1 of the, the things that I think that, um.
That kind of bump me out a little bit was a realization that sometimes the.
Was a realization that sometimes the access can be difficult for your some students and.
For some students, and that as a library, you are having to say.
Uh, library you are having to say, okay, well, because of restrictions here on campus.
And you'll have to go home in order to try and access something. So, 1 of the.
Something so 1 of the things that I'm hoping will help.
Will help in those particular instances, and the extended library reference chat services that my reference colleagues are providing now. So that in those instances.
So that in those instances in which students do have to go home and after hours and.
And, um.
Do their research there is somebody around that can help them. They do have their all libraries.
They do have their own libraries, so they do have basic troubleshooting.
Did you have basic troubleshooting knowledge and they can help make sure, you know, at the.
Knowledge and they can help make sure, you know, at the time.
Oh, well they can't access the database either.
Either so, maybe the databases down all together and they'll drop us a line and say, hey, we found this out last night. He's looking.
Hey, we found this out last night we look into it, so just my.
Um, so just my extra plug to say, hey.
Is awesome and another level.
Um, support is not, uh, you know, doesn't cover hours.
Uh, you know, doesn't cover hours all day. Um, we do work together.
We do work together the Yukon library to kind of get each other's back and.
Be ready to kind of get each other's back and this is getting mine. Sure.
Sure.
Yep, and so I think the last 1 I have is.
Quick links 1 of the things I wanted to do is kind of make this presentation hopefully.
Presentation, um, hopefully kind of a, a quick guide, um, or.
A quick guy or a reference guide.
So, they go.
List of quick links. So these are the things that kind of talked about and.
That is throughout this particular presentation.
Um, as well as the to.
What I deem to be the 22 of the more important.
Call, um, support email addresses that I tend to use.
So, I don't know if there are any questions comments.
Um, I'm hoping to all of the above.
Um, and we'll additionally say again, my apologies for my technical issues.
So, it looks like the only question that we have in there is.
Uh, thank you for today's presentation. Is it possible to have the slides PowerPoint shared with today's attendees? Yes, absolutely. We'll gather up, um, the.
Powerpoint presentations where we can, and then we will make sure to distribute that to you guys in addition to, um, the recordings.
Um, of the different sessions today, so, yes, we will, we will definitely make that stuff available to, you.
We will, we will definitely make that stuff available to, you.
Yeah, and it's through the other sessions that you had.
Um, there are things that are E, resources related that I can incorporate into this presentation before. Um.
Before I pass on a final version to.
Zach, and Kelsey, I'm more than happy to do that. Just so all.
So, um, all E, resource related things can kind of be in this presentation and you can, you.
Presentation and you can use it as well as a reference.
Oh, thank you so much for that. Mm. Hmm.
Okay, so I'm not seeing any questions for anybody.
So, we'll go ahead and close out the session and, uh.
Close up this, uh, particular, um.
Occurrence of our training.
Um, if you guys do have any questions, please, please feel free to reach out to any of us. We're more than happy to help out.
Um, so thank you guys so much for attending today. Really appreciate it. I hope that this was a valuable experience for everybody.
Um, and we look forward to seeing you guys at the next 1.
So, thanks again, have a great rest of your day.
Thanks that 1st steering for me.
Oh, no problem at all. Happy to do it.
All right take care. Yep, you too. Thanks. Everybody.