Okay, so welcome back everybody from the break. Um, we are at our next session.
The session will run from 1125 to about 155 and Terry plautius is going to be talking to us about inter library services for are you all ready to rock?
I am here, but as you can see my camera's not working that little black I suppose. working that little black i suppose
So, let me just log out and come right back in. Hold on. Yeah, no worries.
Is this my camera's not working, but, um, that's okay cause I have a slideshow anyway, so we'll just go to the slideshow. Sounds good. Okay. Oh, no worries. Take it away.
Okay, sure see.
Let me go to hey.
All right. Hello, my name is cherie Palacios, and I work in inter library services, and I'm hoping to tell you everything that you possibly could want to know about into library services.
Okay, so I always like to start with.
Some basics, and you had a lot of information about how to navigate the Yukon library webpage.
Um, but 1 thing that is important to know is that you actually have 2 library accounts listed under the Yukon library webpage.
1 of them is for Yukon owned materials and 1 is for non Yukon items that you've checked out.
Cause it's, it's called your Elliot account and so it's, it's 9 UConn owned items and scans that that.
Into library services has provided to you, or found under your Elliot account, and I'll explain that a little bit in more detail. Um.
So, let's talk about when we're talking about Yukon library, we're talking about all of the campuses and all of the departmental libraries, but it is good to know.
That you can law and you can health library.
I've actually considered non libraries when we borrow materials from Yukon mall and you can help you, you need to do that through into library services.
Um, because our systems are not connected. So when I'm speaking about the Yukon library, I'm talking about all of our regional campuses and the departmental libraries.
And what can you borrow from you? Con, library you've already heard that you can borrow physical items? Um.
And you've learned how to navigate to get to those items, but you can also do what we call scan on demand, which are scans of materials that we own that we will scan for you and deliver to you as PDFs.
And again, I'll explain that in a little bit more detail. The specifics.
As we go through this presentation in terms of what you can borrow using your affiliate account, we borrow from institutions around the world and we use the figures from 2019.
because those are Pre covert figures, but just to give you an idea of how much our volume is, we borrow 96,000 items in 2019. so don't hesitate to use us. That's what we're here for. And.
so don't hesitate to use us that's what we're here for and
1 of the things that I I like to, um, communicate, is that.
Sometimes you have a, you may have a student where English is their 2nd language.
If it's easier for them to do some research using materials in another language, that would be a great way to use inter, library loan and perhaps borrow things that are in, you know, another language from around around the world.
So, that's something to think about. Um, you can borrow physical loans, which are books, DVDs, CDs, scores um.
And electronic resources, we can occasionally borrow ebooks from other lenders.
It is more of an up and coming option right now not all libraries will lend full eBooks, but we can get articles and we can get chapters.
And conference papers and delivered to them to you via email as a PDF.
Okay, so I'm going to review some of the basics that you may have had a little bit earlier.
Um, and then relate that to inter library loan. So when you're requesting, you can owned materials.
You always want to sign in 1st that's I'm sure you've been told that by a few of the different presenters today just going to skim through an example here. So, again, if you have a a search.
Of specific book, you enter it in your into the search bar, and you select your results.
And you can see request from so.
When you want to borrow a book and have it pulled for you and placed at the whole desk of any of the circulation desks at the Yukon library that's 1 of the services that enter library services offers.
We will pull the book for you and place it on the whole shelf. And then all you have to do is come, pick it up. So, you know, it could be 2 o'clock in the morning that could be on a weekend, you know, go ahead.
And put your request in, and then we pull Monday through Friday doing business.
Hours, but we will pull it for you and then you'll get a notification when it's available.
So that's 1 thing you've learned how to request you can books or how to search Yukon books, but you can also request to have them pulled. And that's.
Um, that's pretty a pretty nice service when you're doing. Um.
A request for us to pull it 1 of the screens that you'll see is an option.
You have to choose your pickup location so you would just select from the dropdown, whatever campus that you would want your item picked up at and on store's campus. Uh, you have baggage in pharmacy.
And for some reason, music's not showing in this example. But but that is also a pickup option. This must be an old screen shot when maybe they were.
Temporarily down or something, but yes, and then you would hit the button request and the request goes into a queue.
Staff will pull it and notify you when the item is available.
So, again, we're talking about your the 2 separate accounts. If you requested an item, that's a item. You would see that in your library account.
And now, if you have Elliot requests, they're going to be show under your Elliot account, but let's let's go and learn how to do that. So, again, you always want to sign in 1st.
And if you want an item.
That you want to search in our catalog and you're not sure if we own it or not. So you'll start starting the Yukon library search.
And you'll see when I put that title in, it didn't say, could find it Yukon does not own that. So I'm gonna use the button in the top where it says, expand my results to include E resources not owned by Yukon.
I want to do that. Now, I found the title.
So, here's the title occasionally, depending on the title and the words you may have to select from a group of.
Results, but in this case, this happened to be the 1st results. So I'm going to click on the title.
And I'm going to see the option below the, the title and the bibliographic information at the top.
To request this item to enter a library services.
So, I would select that and what that does is it communicates with Elliot so.
It takes the bibliographic information from.
The main Yukon library catalog and populates a form in your Elliot account.
So, you'll see here all, there's a few required fields that Elliot needs.
And with that information, it goes into the Elliot system and Elliot.
Again, remember, I mentioned 48,000 requests. We only have 4 people in into library services so we're not looking at every single request.
When a form is populated with specific, bibliographic information, the system can actually take that that request and send it out to actually or, you know, some of our other lender lenders,
libraries that we borrow and lend from and request this title. So, all you have to do is give us as much information as.
You you have about the item, and that can come originally from.
The Yukon library catalogue and populate into this form and then you hit submit.
All right, um, another service that we, that inter, library services offers is that you can request chapters. So if you.
No, this title games learning in society and you have you saw this book in somewhere and you want.
You want to learn more about it maybe don't want the physical book. Maybe you're not even going to come to campus to pick up the book. So you want to learn a little bit more. So I did search it just and I'll go back to.
To see that, that you can request it, but but we want to request a chapter here.
So, what I did here is, I don't know.
The table of contents, I can request the table of contents.
If I want, or I can do a little, uh, sleuthing on my own and I, I just went to Google and I put in the title and I found the table of contents and I said, okay, wait this plane. The odds that looks like.
That looks like the type of chapter that I would be interested in.
So, I've identified a book, I've identified a chapter.
Now, I'm going to go to the Yukon library page again and this time I'm going to select into a library services.
And I'm going to click on my Elliot, which is going to take me directly to my Elliot account.
And then I'm going to do what I call a cold request so I have the information. It wasn't in the system necessarily. So I'm going to select book chapter.
And then I'm going to populate the form, cause it, it will be blank. Right? I'm doing it. It's what I call again a cold request I'm gonna populate it.
With the bibliographic information, and then submit it and you'll notice here I have the title. There are some required fields so the titles required.
The chapter title or number is required.
The publication year is required, and the pages are required.
If you don't know the pages, but, you know, the chapter, you can put chapter 5 and then a here under inclusive pages.
And the not want a date is is by default that Elliot just provides. It's usually a few months out.
And then you would hit submit if you want to request an article.
It's it's going to come to you as a PDF much like a chapter would come to you, but you can do it using.
Less steps, so, if you're if you're navigating through the Yukon library catalog, and you found a title, the the an appropriate article that you're looking for, if you look at the bottom, you can see that. There's a.
I can take that and put it right into again a cold request in Elliot.
Right at the top and hit look up to.
It will then populate the form for you. So with a chapter you might, you're not gonna have a for an article that's from a journal. Um, you may have a, and 1 easy way to.
Place a request is just to use the haven't looked it up. Have Elliot, look it up for you, and then hit submit request.
And then there's another service, and we call it scan on demand.
So, what you can do is if with any of the items that we own at the library.
You can request a PDF of a chapter.
Or some pages from that item, and this would be for items that are not available online. So we have databases we have access.
All my access in many with many of our Journal titles.
But if it's something that we don't own, and you would, uh, or or we own the physical copy.
And you would like, a, in the form of a PDF, then you would use this option. So you'll also notice it says express PDF where you can faculty and graduate students.
That's going to apply to very specifically to Yukon faculty and graduate students.
Um, if you were to select that and you were not Yukon faculty or a graduate student, it would just take you to Italy directly and kind of skip that step. But it's an option that's available.
To that specific population and.
You know, if you selected it by mistake, it would, it would just take you into the regular Elliot process.
So, when you hit request PDF again, it's taken the bibliographic information from the Yukon library catalog and it's going to populate a form in your Elliot account.
So, again, this is why I started off discussing.
You have 2 separate accounts 1 is for, you can owned materials and 1.
Is for request place through Elliot.
Which would include PDFs or scans that we've created for you from your materials. So, again always hit submit request.
And it'll be in your lead account so let's now navigate your an Elliot account a little bit.
You'll notice that there are different options. The main menu the place request is where you would find a form to, um.
To make a cold request, you can view your requests.
And you can search requests that you've made, we have an, and then logging off. So let's look at that.
So, in my Elliot account, if I wanted to go to the main menu, it would look like this.
And it shows me the items I have checked out.
And it has the PDFs that I may have requested.
And any pending requests in this case, um, items that are checked out would be physical items.
And 1 question we get frequently is how do how do you new.
An item for Elliot remember you have a separate account you, if you were to look in your Yukon library account, but you borrowed a book.
Through your Eliot account, it would not appear in your Yukon library count. It would only appear in your Elliott account.
So, in this case, with this book.
You can see to the right that there are.
2 buttons, there, ones renew and one's actions.
In this case, I said it, so that it was renewable, just to show you what it would look like if it was renewable if if you see the box as blue, then you can click renew and that will initiate the process.
To request to renewal, but not all items are renewable. So on occasion you're going to see the box grayed out.
And that means, it's there is no option to renew with inter library services. We have a lot of agreements with our lenders where the loan periods are so long that they say, you know, what? You can have this for 90 days. But then.
No renewals and that's we, you know, that's a term that we agree to. So we will not ask them for renewal because we've already had it sometimes for 90 days.
So, if you see, again, I'm going to go back if you see that it's blue.
Then that title can be, you can request a renewal.
But if it's grayed out, then renewing is not an option.
So, what are your options at that point? Well, what we say is that you can clone the request.
So, cloning request creates a new request. It's a completely separate request from the 1 that you already have and it doesn't renew the item that you have, or extend the due date of the 1 that you have.
It is a new separate request. So we say we usually we recommend that you return the item that's due or overdo.
And clone the request, and we'll get it from somebody else. Who will give you again? Another new.
Due date, and that's really important to know the distinction between renewing and flowing renewing is an item that might have been loaned by Boston College and they said, yes,
you can you can request a renewal and that option exists. But if the option doesn't exist.
And Boston College has already extended us to us to us that book for the period of of a long period that they designated. And we agreed to and we also agreed that we weren't going to request a renewal.
Therefore, we will, we, we will borrow the book again from another library.
And and that way, you have the same title it's just from a different lender.
Um, because he actually, before I go away on that 1, um.
Another note about requesting a renewal is that lend our lenders determine our due dates Yukon library and you can library staff do not set the due dates of inter library loan items.
Our lenders set the due dates, and we agree to them when we borrow the item. So.
Very often we receive emails and say, can I extend this? Um.
Do they, you know, for whatever reason, it could be.
You know, uh, medical reasons, it could be, they left the country, uh, we've had that.
A lot of different reasons, we can't do that, unless our lender agrees and if we've agreed to the to borrow the item under terms that says we're not going to request a renewal, then that due date will remain the same. It will remain unchanged. And.
Eventually, you know, we'll go into loss status and then we're talking about finds and fees. So.
Just remember that not all items are renewable and that.
I say this later on in the presentation, the due dates are serious business. So.
All right, and how fast are we in general and these are our statistics in general PDFs will come in an average of 8 hours. There are times that you might get a PDF.
In 15 minutes, depending on how available it is. Um.
And loans typically take about a week, but we can get sometimes items within a couple of days.
We have agreements with a lot of Boston libraries. It's called the Boston library consortium and.
The agreement between all of our libraries is that when we get a request from.
From 1 of the the member libraries, we tried to turn it around quickly.
And because of the proximity, sometimes it will come out come, um.
Within a couple days, just because ups delivers that quickly, um, to the region.
Um, other information, the service is free, so there's no cost to you to use it and there are no limits.
To the number of requests that you can make, um, more useful information, you can pick up and return the items to any Yukon library circulation desk.
But then, as I mentioned, due dates are serious business. There is no grace period. We have, um, even on occasion, there are some lenders that will block Yukon library from borrowing from them anymore.
If we have an item overdue, even 1 day.
So, we really like to emphasize that it's important to try to return items by their due dates or we knew them, um.
If that's an option, another difference between a Yukon owned item and an item that is not owned by Yukon, is that if we are asked to return the item, and we don't have the item to return.
They obviously have the option to Bill us for that item that's missing. And if we do pay an invoice to replace an item that we don't have to return, that cost is transferred to our patrons.
And there is no refund. At that point. You're essentially will be buying the book and the cost of the book.
May not be what you find on Amazon some, some libraries are going to be purchasing this.
Through different library accounts, or or charge fees for processing and and the bills can be up to.
And I have seen this 250 dollars per item. So when we say due date, so serious business, it really is important to try to.
Do what the best you can to get them back to us by their due date and understand that there's really no grace period because it's not up to us. It's it's up to our lenders.
And for more information, we do have a webpage, um, from the Yukon library, you can navigate to the inter library services webpage.
From there, you can access your my elite account. You can also search the Yukon library.
Catalog directly.
Using the WorldCat That'll take That'll expand your results automatically and to get help reviews. A lot of the things that I just mentioned about renewing and cloning.
Um, you know, and how to get started with, with some screenshots to show, you.
What I showed you in the slideshow so I'm going to.
Stop presenting now and.
I am hoping if anybody has any questions that I can answer them.
See, do I see something and chat.
I mean, I know I learned a lot um, I had no idea that, um, if you weren't, uh, like a grad student or a faculty member, and you did the, um.
Like, uh, Express, uh, article Galaxy request that it would just take you back to the normal 1. that's really good to know.
Yeah, yeah, no, I mean, I think inter library services are are really fascinating. Um, if anyone has any questions, please please feel free to throw them in the chat or come off mute.
Um, the.
Interested in hearing what everyone has to say. So, Carrie, do you guys regularly get, um, request from students or faculty members?
I haven't, I've never run the statistics on that. I, that would be something that Erica, um.
Would be able to run a report on. I know that I have seen student patron profiles. Um, I don't know who the frequency, but yes, we have we have seen them in the past and.
And I think it's really important again, that just communicating about returning on the due dates. And I see that there's a question about that. When you say due date for is that the date it needs to be returned to UConn or the learning library.
It needs to be returned to Yukon, um.
By the date, and I should have actually, I don't I should have had a picture here for you, but what inter library services does to help identify inter library loan books is we put a bootstrap on it and on that bootstrap it has the due date, right?
On it.
You can also see the due date in your Elliot account, but the books drafts are really helpful and we ask that they leave the bootstrap on.
Because when it's returned to the Yukon library, it'll be easier to identify it.
And then be updated properly. We don't want a book that's barred from, you know.
British Library being put into our stacks because it wasn't identified and.
While that shouldn't happen, it can happen. So you leaving the bootstrap on. Really helps to.
To make to make the process a lot easier to manage for the, for the staff. That's the handling the books.
Yeah, thanks so much for that. Yeah, I think the the stripe thing is is a really big deal. Um, it's it is really important to to, you know, be able to identify those inter library loan books as they're coming in. Um.
You know, particularly so, I, I'll work at the which is our, our main sort of reference desk, uh, at the baggage library and yeah, it is always really nice whenever people are handing their books in, to be able to differentiate between the 2.
so we know that we're routing it to the correct location.
Um, see.
Got another question for Marissa if we need to mail it back to you con, via USPS how many days should we get it in the mail before the due date? In order to get it back to UConn prior to the due date?
Yeah, that's a great question. Um, actually, we, we.
Often recommend that our patients who who are not able to, to bring the book back in person that they mail it to us and.
Um, what we've done in the past is we, we ask you to use tracking, um, so that.
You know, we, we have some way of anticipating when it might come. And usually, and what I'll do sometimes is I'll take the tracking number that's provided to me and I'll put it in with the request. So that.
You know, should it be a few days past the due date? I can look at the request and say, oh, looks like our patient's mailing it. Here's the tracking. I'll look at the tracking and see that. Maybe it's still in transit.
Um, but that would just depend really right if you happen to have brought up with you on a trip to California, USPS might take longer to get.
Yukon library, so then you, you might want to allow for more time. We've had people ship from.
Internationally, you know, Korea and all over the place, because if they by mistake, brought the book with them on vacation. So that, of course, is going to take more time. But we just strongly emphasize the tracking.
If if you're checking that your Elliott account, and you notice that it hasn't been updated to return, but, you know, that you mailed it then, perhaps to send us a quick note and say, you know, I did mail it to you. Here's the tracking number. And I'll put it in the request.
But the mail is delayed do we get penalized if we turned it like.
Um, you don't really get penalized right off.
Um, we say there is no grace period, but if we've been communicating, and you've indicated to me that it's in the mail, I will make a note and I will hold any invoices that may be pending. You know, like, I can, I can just try to.
Hold it off for a week and see what it's going to show up and with tracking we'll be able to.
To monitor that so, communications also important, right? If we understand that, that there was an issue and.
You're right, we won't extend the due date, but I'll I will make notes in the request itself.
That will help me to manage if I need to, um, any communications with our lenders.
Yeah, definitely communication. That is totally key. Um.
And sometimes, we can't do what I mean, we like I said, there are some libraries, some libraries that will block us. They'll say, you know, what you call library you can't borrow for any of your patients anymore until that 1 page, and gets that book back.
And we have to live with that and deal with that, and just work the best we can to remedy the situation.
So, um, another another thing actually that I just thought of that, a question that we get sometimes is if a patient loses the book, can I buy a new copy and replace it? We need to communicate with a lender whether.
That's an option or not if the lending library.
Agrees to a replacement copy, then we will accept 1 from our patron but there are times that our lending library will not accept a replacement copy and then they'll say, you know what we need to invoice you. So that's how we would address that issue.
It's a little different because they're not our books. So they're not our other, our materials and, you know, we have agreements. We also have some agreements with libraries that items come in as what we call in library use only and they're saying, you know, what?
We'll loan you this book but because of its rarity or the difficulty and replacing it.
We don't want your patient to leave the library with it. We want it to remain in the library and if that's the case, you'll see a pink book strap on it. That says inter library use only and that was loaned to us with the agreement.
That it would not lead the library so the lending, the, the owners of the books really set.
The guidelines for how, and how long we can loan items to our patients.
Awesome, well, thank you so much Terry, I really, really appreciate you. Joining us today. Um, this has been a really helpful session for me, and I hope it's been a really helpful session for everyone else.
Um, so we're gonna go ahead and take our 5 minute break now and then we'll come back at noon, uh, for Christina Edwards, and she'll be presenting on electronic resources at UConn library. So, uh, so you guys back here in 5?