WEBVTT 1 "Zach Claybaugh" (3839000832) 00:00:03.654 --> 00:00:09.744 Okay, so welcome back everybody from the break. Um, we are at our next session. 2 "Zach Claybaugh" (3839000832) 00:00:09.744 --> 00:00:19.164 The session will run from 1125 to about 155 and Terry plautius is going to be talking to us about inter library services for are you all ready to rock? 3 "Terry Palacios she|her" (2893402368) 00:00:21.534 --> 00:00:27.954 I am here, but as you can see my camera's not working that little black I suppose. working that little black i suppose 4 "Terry Palacios she|her" (2893402368) 00:00:28.950 --> 00:00:33.390 So, let me just log out and come right back in. Hold on. Yeah, no worries. 5 "Terry Palacios she|her" (811355904) 00:01:04.440 --> 00:01:16.470 Is this my camera's not working, but, um, that's okay cause I have a slideshow anyway, so we'll just go to the slideshow. Sounds good. Okay. Oh, no worries. Take it away. 6 "Zach Claybaugh" (3839000832) 00:01:16.470 --> 00:01:20.700 Okay, sure see. 7 "Terry Palacios she|her" (811355904) 00:01:22.860 --> 00:01:26.070 Let me go to hey. 8 "Terry Palacios she|her" (811355904) 00:01:26.070 --> 00:01:39.900 All right. Hello, my name is cherie Palacios, and I work in inter library services, and I'm hoping to tell you everything that you possibly could want to know about into library services. 9 "Terry Palacios she|her" (811355904) 00:01:39.900 --> 00:01:43.680 Okay, so I always like to start with. 10 "Terry Palacios she|her" (811355904) 00:01:43.680 --> 00:01:50.455 Some basics, and you had a lot of information about how to navigate the Yukon library webpage. 11 "Terry Palacios she|her" (811355904) 00:01:51.055 --> 00:02:01.015 Um, but 1 thing that is important to know is that you actually have 2 library accounts listed under the Yukon library webpage. 12 "Terry Palacios she|her" (811355904) 00:02:01.525 --> 00:02:08.995 1 of them is for Yukon owned materials and 1 is for non Yukon items that you've checked out. 13 "Terry Palacios she|her" (811355904) 00:02:09.270 --> 00:02:18.600 Cause it's, it's called your Elliot account and so it's, it's 9 UConn owned items and scans that that. 14 "Terry Palacios she|her" (811355904) 00:02:18.600 --> 00:02:27.060 Into library services has provided to you, or found under your Elliot account, and I'll explain that a little bit in more detail. Um. 15 "Terry Palacios she|her" (811355904) 00:02:27.060 --> 00:02:37.380 So, let's talk about when we're talking about Yukon library, we're talking about all of the campuses and all of the departmental libraries, but it is good to know. 16 "Terry Palacios she|her" (811355904) 00:02:37.380 --> 00:02:40.650 That you can law and you can health library. 17 "Terry Palacios she|her" (811355904) 00:02:40.650 --> 00:02:52.260 I've actually considered non libraries when we borrow materials from Yukon mall and you can help you, you need to do that through into library services. 18 "Terry Palacios she|her" (811355904) 00:02:52.260 --> 00:03:02.430 Um, because our systems are not connected. So when I'm speaking about the Yukon library, I'm talking about all of our regional campuses and the departmental libraries. 19 "Terry Palacios she|her" (811355904) 00:03:04.410 --> 00:03:11.220 And what can you borrow from you? Con, library you've already heard that you can borrow physical items? Um. 20 "Terry Palacios she|her" (811355904) 00:03:11.220 --> 00:03:24.925 And you've learned how to navigate to get to those items, but you can also do what we call scan on demand, which are scans of materials that we own that we will scan for you and deliver to you as PDFs. 21 "Terry Palacios she|her" (811355904) 00:03:25.165 --> 00:03:28.435 And again, I'll explain that in a little bit more detail. The specifics. 22 "Terry Palacios she|her" (811355904) 00:03:28.825 --> 00:03:41.545 As we go through this presentation in terms of what you can borrow using your affiliate account, we borrow from institutions around the world and we use the figures from 2019. 23 "Terry Palacios she|her" (811355904) 00:03:41.545 --> 00:03:53.335 because those are Pre covert figures, but just to give you an idea of how much our volume is, we borrow 96,000 items in 2019. so don't hesitate to use us. That's what we're here for. And. 24 "Terry Palacios she|her" (811355904) 00:03:53.725 --> 00:03:58.525 so don't hesitate to use us that's what we're here for and 25 "Terry Palacios she|her" (811355904) 00:03:58.860 --> 00:04:04.140 1 of the things that I I like to, um, communicate, is that. 26 "Terry Palacios she|her" (811355904) 00:04:04.140 --> 00:04:08.580 Sometimes you have a, you may have a student where English is their 2nd language. 27 "Terry Palacios she|her" (811355904) 00:04:08.875 --> 00:04:22.735 If it's easier for them to do some research using materials in another language, that would be a great way to use inter, library loan and perhaps borrow things that are in, you know, another language from around around the world. 28 "Terry Palacios she|her" (811355904) 00:04:22.765 --> 00:04:30.595 So, that's something to think about. Um, you can borrow physical loans, which are books, DVDs, CDs, scores um. 29 "Terry Palacios she|her" (811355904) 00:04:30.899 --> 00:04:36.504 And electronic resources, we can occasionally borrow ebooks from other lenders. 30 "Terry Palacios she|her" (811355904) 00:04:36.504 --> 00:04:46.854 It is more of an up and coming option right now not all libraries will lend full eBooks, but we can get articles and we can get chapters. 31 "Terry Palacios she|her" (811355904) 00:04:47.159 --> 00:04:53.489 And conference papers and delivered to them to you via email as a PDF. 32 "Terry Palacios she|her" (811355904) 00:04:56.909 --> 00:05:01.769 Okay, so I'm going to review some of the basics that you may have had a little bit earlier. 33 "Terry Palacios she|her" (811355904) 00:05:01.769 --> 00:05:09.059 Um, and then relate that to inter library loan. So when you're requesting, you can owned materials. 34 "Terry Palacios she|her" (811355904) 00:05:09.059 --> 00:05:21.269 You always want to sign in 1st that's I'm sure you've been told that by a few of the different presenters today just going to skim through an example here. So, again, if you have a a search. 35 "Terry Palacios she|her" (811355904) 00:05:21.269 --> 00:05:28.799 Of specific book, you enter it in your into the search bar, and you select your results. 36 "Terry Palacios she|her" (811355904) 00:05:30.989 --> 00:05:34.799 And you can see request from so. 37 "Terry Palacios she|her" (811355904) 00:05:35.034 --> 00:05:48.744 When you want to borrow a book and have it pulled for you and placed at the whole desk of any of the circulation desks at the Yukon library that's 1 of the services that enter library services offers. 38 "Terry Palacios she|her" (811355904) 00:05:49.014 --> 00:06:00.654 We will pull the book for you and place it on the whole shelf. And then all you have to do is come, pick it up. So, you know, it could be 2 o'clock in the morning that could be on a weekend, you know, go ahead. 39 "Terry Palacios she|her" (811355904) 00:06:00.654 --> 00:06:04.734 And put your request in, and then we pull Monday through Friday doing business. 40 "Terry Palacios she|her" (811355904) 00:06:04.799 --> 00:06:10.439 Hours, but we will pull it for you and then you'll get a notification when it's available. 41 "Terry Palacios she|her" (811355904) 00:06:10.439 --> 00:06:19.649 So that's 1 thing you've learned how to request you can books or how to search Yukon books, but you can also request to have them pulled. And that's. 42 "Terry Palacios she|her" (811355904) 00:06:19.649 --> 00:06:25.709 Um, that's pretty a pretty nice service when you're doing. Um. 43 "Terry Palacios she|her" (811355904) 00:06:26.214 --> 00:06:30.954 A request for us to pull it 1 of the screens that you'll see is an option. 44 "Terry Palacios she|her" (811355904) 00:06:30.954 --> 00:06:43.734 You have to choose your pickup location so you would just select from the dropdown, whatever campus that you would want your item picked up at and on store's campus. Uh, you have baggage in pharmacy. 45 "Terry Palacios she|her" (811355904) 00:06:44.069 --> 00:06:51.899 And for some reason, music's not showing in this example. But but that is also a pickup option. This must be an old screen shot when maybe they were. 46 "Terry Palacios she|her" (811355904) 00:06:51.899 --> 00:06:59.519 Temporarily down or something, but yes, and then you would hit the button request and the request goes into a queue. 47 "Terry Palacios she|her" (811355904) 00:06:59.519 --> 00:07:03.539 Staff will pull it and notify you when the item is available. 48 "Terry Palacios she|her" (811355904) 00:07:05.699 --> 00:07:15.689 So, again, we're talking about your the 2 separate accounts. If you requested an item, that's a item. You would see that in your library account. 49 "Terry Palacios she|her" (811355904) 00:07:15.689 --> 00:07:27.209 And now, if you have Elliot requests, they're going to be show under your Elliot account, but let's let's go and learn how to do that. So, again, you always want to sign in 1st. 50 "Terry Palacios she|her" (811355904) 00:07:30.719 --> 00:07:34.049 And if you want an item. 51 "Terry Palacios she|her" (811355904) 00:07:34.049 --> 00:07:42.119 That you want to search in our catalog and you're not sure if we own it or not. So you'll start starting the Yukon library search. 52 "Terry Palacios she|her" (811355904) 00:07:44.159 --> 00:07:58.259 And you'll see when I put that title in, it didn't say, could find it Yukon does not own that. So I'm gonna use the button in the top where it says, expand my results to include E resources not owned by Yukon. 53 "Terry Palacios she|her" (811355904) 00:08:01.379 --> 00:08:04.469 I want to do that. Now, I found the title. 54 "Terry Palacios she|her" (811355904) 00:08:04.469 --> 00:08:13.229 So, here's the title occasionally, depending on the title and the words you may have to select from a group of. 55 "Terry Palacios she|her" (811355904) 00:08:13.229 --> 00:08:19.109 Results, but in this case, this happened to be the 1st results. So I'm going to click on the title. 56 "Terry Palacios she|her" (811355904) 00:08:21.269 --> 00:08:28.739 And I'm going to see the option below the, the title and the bibliographic information at the top. 57 "Terry Palacios she|her" (811355904) 00:08:28.739 --> 00:08:32.309 To request this item to enter a library services. 58 "Terry Palacios she|her" (811355904) 00:08:32.309 --> 00:08:43.259 So, I would select that and what that does is it communicates with Elliot so. 59 "Terry Palacios she|her" (811355904) 00:08:43.259 --> 00:08:47.129 It takes the bibliographic information from. 60 "Terry Palacios she|her" (811355904) 00:08:47.129 --> 00:08:53.159 The main Yukon library catalog and populates a form in your Elliot account. 61 "Terry Palacios she|her" (811355904) 00:08:54.359 --> 00:08:59.609 So, you'll see here all, there's a few required fields that Elliot needs. 62 "Terry Palacios she|her" (811355904) 00:08:59.609 --> 00:09:05.579 And with that information, it goes into the Elliot system and Elliot. 63 "Terry Palacios she|her" (811355904) 00:09:05.579 --> 00:09:14.279 Again, remember, I mentioned 48,000 requests. We only have 4 people in into library services so we're not looking at every single request. 64 "Terry Palacios she|her" (811355904) 00:09:14.279 --> 00:09:28.734 When a form is populated with specific, bibliographic information, the system can actually take that that request and send it out to actually or, you know, some of our other lender lenders, 65 "Terry Palacios she|her" (811355904) 00:09:29.064 --> 00:09:36.414 libraries that we borrow and lend from and request this title. So, all you have to do is give us as much information as. 66 "Terry Palacios she|her" (811355904) 00:09:36.749 --> 00:09:42.299 You you have about the item, and that can come originally from. 67 "Terry Palacios she|her" (811355904) 00:09:42.299 --> 00:09:47.789 The Yukon library catalogue and populate into this form and then you hit submit. 68 "Terry Palacios she|her" (811355904) 00:09:49.979 --> 00:09:59.249 All right, um, another service that we, that inter, library services offers is that you can request chapters. So if you. 69 "Terry Palacios she|her" (811355904) 00:09:59.249 --> 00:10:06.329 No, this title games learning in society and you have you saw this book in somewhere and you want. 70 "Terry Palacios she|her" (811355904) 00:10:06.329 --> 00:10:19.619 You want to learn more about it maybe don't want the physical book. Maybe you're not even going to come to campus to pick up the book. So you want to learn a little bit more. So I did search it just and I'll go back to. 71 "Terry Palacios she|her" (811355904) 00:10:19.619 --> 00:10:24.809 To see that, that you can request it, but but we want to request a chapter here. 72 "Terry Palacios she|her" (811355904) 00:10:25.949 --> 00:10:28.979 So, what I did here is, I don't know. 73 "Terry Palacios she|her" (811355904) 00:10:28.979 --> 00:10:33.539 The table of contents, I can request the table of contents. 74 "Terry Palacios she|her" (811355904) 00:10:33.539 --> 00:10:46.199 If I want, or I can do a little, uh, sleuthing on my own and I, I just went to Google and I put in the title and I found the table of contents and I said, okay, wait this plane. The odds that looks like. 75 "Terry Palacios she|her" (811355904) 00:10:46.199 --> 00:10:50.069 That looks like the type of chapter that I would be interested in. 76 "Terry Palacios she|her" (811355904) 00:10:50.069 --> 00:10:53.609 So, I've identified a book, I've identified a chapter. 77 "Terry Palacios she|her" (811355904) 00:10:54.899 --> 00:11:02.099 Now, I'm going to go to the Yukon library page again and this time I'm going to select into a library services. 78 "Terry Palacios she|her" (811355904) 00:11:04.559 --> 00:11:10.709 And I'm going to click on my Elliot, which is going to take me directly to my Elliot account. 79 "Terry Palacios she|her" (811355904) 00:11:12.419 --> 00:11:23.429 And then I'm going to do what I call a cold request so I have the information. It wasn't in the system necessarily. So I'm going to select book chapter. 80 "Terry Palacios she|her" (811355904) 00:11:26.189 --> 00:11:34.589 And then I'm going to populate the form, cause it, it will be blank. Right? I'm doing it. It's what I call again a cold request I'm gonna populate it. 81 "Terry Palacios she|her" (811355904) 00:11:34.589 --> 00:11:44.069 With the bibliographic information, and then submit it and you'll notice here I have the title. There are some required fields so the titles required. 82 "Terry Palacios she|her" (811355904) 00:11:44.069 --> 00:11:48.329 The chapter title or number is required. 83 "Terry Palacios she|her" (811355904) 00:11:48.329 --> 00:11:52.379 The publication year is required, and the pages are required. 84 "Terry Palacios she|her" (811355904) 00:11:52.379 --> 00:12:01.649 If you don't know the pages, but, you know, the chapter, you can put chapter 5 and then a here under inclusive pages. 85 "Terry Palacios she|her" (811355904) 00:12:01.649 --> 00:12:08.939 And the not want a date is is by default that Elliot just provides. It's usually a few months out. 86 "Terry Palacios she|her" (811355904) 00:12:08.939 --> 00:12:17.189 And then you would hit submit if you want to request an article. 87 "Terry Palacios she|her" (811355904) 00:12:17.189 --> 00:12:25.049 It's it's going to come to you as a PDF much like a chapter would come to you, but you can do it using. 88 "Terry Palacios she|her" (811355904) 00:12:25.049 --> 00:12:39.839 Less steps, so, if you're if you're navigating through the Yukon library catalog, and you found a title, the the an appropriate article that you're looking for, if you look at the bottom, you can see that. There's a. 89 "Terry Palacios she|her" (811355904) 00:12:39.839 --> 00:12:46.679 I can take that and put it right into again a cold request in Elliot. 90 "Terry Palacios she|her" (811355904) 00:12:46.679 --> 00:12:50.039 Right at the top and hit look up to. 91 "Terry Palacios she|her" (811355904) 00:12:51.239 --> 00:13:05.099 It will then populate the form for you. So with a chapter you might, you're not gonna have a for an article that's from a journal. Um, you may have a, and 1 easy way to. 92 "Terry Palacios she|her" (811355904) 00:13:05.099 --> 00:13:11.849 Place a request is just to use the haven't looked it up. Have Elliot, look it up for you, and then hit submit request. 93 "Terry Palacios she|her" (811355904) 00:13:16.319 --> 00:13:20.819 And then there's another service, and we call it scan on demand. 94 "Terry Palacios she|her" (811355904) 00:13:20.819 --> 00:13:27.419 So, what you can do is if with any of the items that we own at the library. 95 "Terry Palacios she|her" (811355904) 00:13:27.419 --> 00:13:31.019 You can request a PDF of a chapter. 96 "Terry Palacios she|her" (811355904) 00:13:31.019 --> 00:13:41.489 Or some pages from that item, and this would be for items that are not available online. So we have databases we have access. 97 "Terry Palacios she|her" (811355904) 00:13:41.489 --> 00:13:46.259 All my access in many with many of our Journal titles. 98 "Terry Palacios she|her" (811355904) 00:13:46.259 --> 00:13:53.189 But if it's something that we don't own, and you would, uh, or or we own the physical copy. 99 "Terry Palacios she|her" (811355904) 00:13:53.189 --> 00:14:03.089 And you would like, a, in the form of a PDF, then you would use this option. So you'll also notice it says express PDF where you can faculty and graduate students. 100 "Terry Palacios she|her" (811355904) 00:14:03.354 --> 00:14:09.444 That's going to apply to very specifically to Yukon faculty and graduate students. 101 "Terry Palacios she|her" (811355904) 00:14:09.684 --> 00:14:20.604 Um, if you were to select that and you were not Yukon faculty or a graduate student, it would just take you to Italy directly and kind of skip that step. But it's an option that's available. 102 "Terry Palacios she|her" (811355904) 00:14:21.209 --> 00:14:24.569 To that specific population and. 103 "Terry Palacios she|her" (811355904) 00:14:24.569 --> 00:14:30.239 You know, if you selected it by mistake, it would, it would just take you into the regular Elliot process. 104 "Terry Palacios she|her" (811355904) 00:14:33.269 --> 00:14:44.849 So, when you hit request PDF again, it's taken the bibliographic information from the Yukon library catalog and it's going to populate a form in your Elliot account. 105 "Terry Palacios she|her" (811355904) 00:14:44.849 --> 00:14:48.629 So, again, this is why I started off discussing. 106 "Terry Palacios she|her" (811355904) 00:14:48.629 --> 00:14:53.579 You have 2 separate accounts 1 is for, you can owned materials and 1. 107 "Terry Palacios she|her" (811355904) 00:14:53.579 --> 00:14:56.759 Is for request place through Elliot. 108 "Terry Palacios she|her" (811355904) 00:14:56.759 --> 00:15:07.469 Which would include PDFs or scans that we've created for you from your materials. So, again always hit submit request. 109 "Terry Palacios she|her" (811355904) 00:15:09.449 --> 00:15:15.569 And it'll be in your lead account so let's now navigate your an Elliot account a little bit. 110 "Terry Palacios she|her" (811355904) 00:15:15.569 --> 00:15:25.799 You'll notice that there are different options. The main menu the place request is where you would find a form to, um. 111 "Terry Palacios she|her" (811355904) 00:15:25.799 --> 00:15:29.939 To make a cold request, you can view your requests. 112 "Terry Palacios she|her" (811355904) 00:15:29.939 --> 00:15:37.349 And you can search requests that you've made, we have an, and then logging off. So let's look at that. 113 "Terry Palacios she|her" (811355904) 00:15:37.349 --> 00:15:43.559 So, in my Elliot account, if I wanted to go to the main menu, it would look like this. 114 "Terry Palacios she|her" (811355904) 00:15:43.559 --> 00:15:47.609 And it shows me the items I have checked out. 115 "Terry Palacios she|her" (811355904) 00:15:47.609 --> 00:15:51.659 And it has the PDFs that I may have requested. 116 "Terry Palacios she|her" (811355904) 00:15:51.659 --> 00:15:58.139 And any pending requests in this case, um, items that are checked out would be physical items. 117 "Terry Palacios she|her" (811355904) 00:15:58.139 --> 00:16:03.869 And 1 question we get frequently is how do how do you new. 118 "Terry Palacios she|her" (811355904) 00:16:03.869 --> 00:16:11.909 An item for Elliot remember you have a separate account you, if you were to look in your Yukon library account, but you borrowed a book. 119 "Terry Palacios she|her" (811355904) 00:16:11.909 --> 00:16:18.449 Through your Eliot account, it would not appear in your Yukon library count. It would only appear in your Elliott account. 120 "Terry Palacios she|her" (811355904) 00:16:18.449 --> 00:16:21.479 So, in this case, with this book. 121 "Terry Palacios she|her" (811355904) 00:16:21.479 --> 00:16:25.109 You can see to the right that there are. 122 "Terry Palacios she|her" (811355904) 00:16:25.109 --> 00:16:28.259 2 buttons, there, ones renew and one's actions. 123 "Terry Palacios she|her" (811355904) 00:16:28.259 --> 00:16:41.369 In this case, I said it, so that it was renewable, just to show you what it would look like if it was renewable if if you see the box as blue, then you can click renew and that will initiate the process. 124 "Terry Palacios she|her" (811355904) 00:16:41.369 --> 00:16:51.899 To request to renewal, but not all items are renewable. So on occasion you're going to see the box grayed out. 125 "Terry Palacios she|her" (811355904) 00:16:51.899 --> 00:17:06.624 And that means, it's there is no option to renew with inter library services. We have a lot of agreements with our lenders where the loan periods are so long that they say, you know, what? You can have this for 90 days. But then. 126 "Terry Palacios she|her" (811355904) 00:17:06.989 --> 00:17:17.189 No renewals and that's we, you know, that's a term that we agree to. So we will not ask them for renewal because we've already had it sometimes for 90 days. 127 "Terry Palacios she|her" (811355904) 00:17:17.189 --> 00:17:21.449 So, if you see, again, I'm going to go back if you see that it's blue. 128 "Terry Palacios she|her" (811355904) 00:17:21.449 --> 00:17:25.979 Then that title can be, you can request a renewal. 129 "Terry Palacios she|her" (811355904) 00:17:25.979 --> 00:17:30.089 But if it's grayed out, then renewing is not an option. 130 "Terry Palacios she|her" (811355904) 00:17:30.089 --> 00:17:35.729 So, what are your options at that point? Well, what we say is that you can clone the request. 131 "Terry Palacios she|her" (811355904) 00:17:36.084 --> 00:17:49.104 So, cloning request creates a new request. It's a completely separate request from the 1 that you already have and it doesn't renew the item that you have, or extend the due date of the 1 that you have. 132 "Terry Palacios she|her" (811355904) 00:17:49.254 --> 00:17:57.114 It is a new separate request. So we say we usually we recommend that you return the item that's due or overdo. 133 "Terry Palacios she|her" (811355904) 00:17:57.419 --> 00:18:02.549 And clone the request, and we'll get it from somebody else. Who will give you again? Another new. 134 "Terry Palacios she|her" (811355904) 00:18:02.784 --> 00:18:14.454 Due date, and that's really important to know the distinction between renewing and flowing renewing is an item that might have been loaned by Boston College and they said, yes, 135 "Terry Palacios she|her" (811355904) 00:18:14.454 --> 00:18:21.264 you can you can request a renewal and that option exists. But if the option doesn't exist. 136 "Terry Palacios she|her" (811355904) 00:18:21.569 --> 00:18:33.389 And Boston College has already extended us to us to us that book for the period of of a long period that they designated. And we agreed to and we also agreed that we weren't going to request a renewal. 137 "Terry Palacios she|her" (811355904) 00:18:33.389 --> 00:18:38.339 Therefore, we will, we, we will borrow the book again from another library. 138 "Terry Palacios she|her" (811355904) 00:18:38.339 --> 00:18:42.779 And and that way, you have the same title it's just from a different lender. 139 "Terry Palacios she|her" (811355904) 00:18:47.069 --> 00:18:51.629 Um, because he actually, before I go away on that 1, um. 140 "Terry Palacios she|her" (811355904) 00:18:54.329 --> 00:19:09.299 Another note about requesting a renewal is that lend our lenders determine our due dates Yukon library and you can library staff do not set the due dates of inter library loan items. 141 "Terry Palacios she|her" (811355904) 00:19:09.299 --> 00:19:15.059 Our lenders set the due dates, and we agree to them when we borrow the item. So. 142 "Terry Palacios she|her" (811355904) 00:19:15.059 --> 00:19:20.369 Very often we receive emails and say, can I extend this? Um. 143 "Terry Palacios she|her" (811355904) 00:19:20.369 --> 00:19:24.449 Do they, you know, for whatever reason, it could be. 144 "Terry Palacios she|her" (811355904) 00:19:24.449 --> 00:19:30.449 You know, uh, medical reasons, it could be, they left the country, uh, we've had that. 145 "Terry Palacios she|her" (811355904) 00:19:30.449 --> 00:19:45.269 A lot of different reasons, we can't do that, unless our lender agrees and if we've agreed to the to borrow the item under terms that says we're not going to request a renewal, then that due date will remain the same. It will remain unchanged. And. 146 "Terry Palacios she|her" (811355904) 00:19:45.269 --> 00:19:51.809 Eventually, you know, we'll go into loss status and then we're talking about finds and fees. So. 147 "Terry Palacios she|her" (811355904) 00:19:51.809 --> 00:19:57.329 Just remember that not all items are renewable and that. 148 "Terry Palacios she|her" (811355904) 00:19:57.329 --> 00:20:04.259 I say this later on in the presentation, the due dates are serious business. So. 149 "Terry Palacios she|her" (811355904) 00:20:04.259 --> 00:20:14.879 All right, and how fast are we in general and these are our statistics in general PDFs will come in an average of 8 hours. There are times that you might get a PDF. 150 "Terry Palacios she|her" (811355904) 00:20:14.879 --> 00:20:20.099 In 15 minutes, depending on how available it is. Um. 151 "Terry Palacios she|her" (811355904) 00:20:20.099 --> 00:20:25.949 And loans typically take about a week, but we can get sometimes items within a couple of days. 152 "Terry Palacios she|her" (811355904) 00:20:25.949 --> 00:20:33.329 We have agreements with a lot of Boston libraries. It's called the Boston library consortium and. 153 "Terry Palacios she|her" (811355904) 00:20:33.329 --> 00:20:37.979 The agreement between all of our libraries is that when we get a request from. 154 "Terry Palacios she|her" (811355904) 00:20:37.979 --> 00:20:42.509 From 1 of the the member libraries, we tried to turn it around quickly. 155 "Terry Palacios she|her" (811355904) 00:20:42.509 --> 00:20:46.919 And because of the proximity, sometimes it will come out come, um. 156 "Terry Palacios she|her" (811355904) 00:20:46.919 --> 00:20:52.169 Within a couple days, just because ups delivers that quickly, um, to the region. 157 "Terry Palacios she|her" (811355904) 00:20:54.149 --> 00:21:03.029 Um, other information, the service is free, so there's no cost to you to use it and there are no limits. 158 "Terry Palacios she|her" (811355904) 00:21:03.029 --> 00:21:15.719 To the number of requests that you can make, um, more useful information, you can pick up and return the items to any Yukon library circulation desk. 159 "Terry Palacios she|her" (811355904) 00:21:16.494 --> 00:21:30.324 But then, as I mentioned, due dates are serious business. There is no grace period. We have, um, even on occasion, there are some lenders that will block Yukon library from borrowing from them anymore. 160 "Terry Palacios she|her" (811355904) 00:21:30.324 --> 00:21:32.424 If we have an item overdue, even 1 day. 161 "Terry Palacios she|her" (811355904) 00:21:32.729 --> 00:21:41.129 So, we really like to emphasize that it's important to try to return items by their due dates or we knew them, um. 162 "Terry Palacios she|her" (811355904) 00:21:41.784 --> 00:21:55.884 If that's an option, another difference between a Yukon owned item and an item that is not owned by Yukon, is that if we are asked to return the item, and we don't have the item to return. 163 "Terry Palacios she|her" (811355904) 00:21:56.519 --> 00:22:09.954 They obviously have the option to Bill us for that item that's missing. And if we do pay an invoice to replace an item that we don't have to return, that cost is transferred to our patrons. 164 "Terry Palacios she|her" (811355904) 00:22:10.224 --> 00:22:16.104 And there is no refund. At that point. You're essentially will be buying the book and the cost of the book. 165 "Terry Palacios she|her" (811355904) 00:22:16.739 --> 00:22:23.279 May not be what you find on Amazon some, some libraries are going to be purchasing this. 166 "Terry Palacios she|her" (811355904) 00:22:23.279 --> 00:22:29.639 Through different library accounts, or or charge fees for processing and and the bills can be up to. 167 "Terry Palacios she|her" (811355904) 00:22:29.639 --> 00:22:37.919 And I have seen this 250 dollars per item. So when we say due date, so serious business, it really is important to try to. 168 "Terry Palacios she|her" (811355904) 00:22:37.919 --> 00:22:48.269 Do what the best you can to get them back to us by their due date and understand that there's really no grace period because it's not up to us. It's it's up to our lenders. 169 "Terry Palacios she|her" (811355904) 00:22:50.459 --> 00:23:00.449 And for more information, we do have a webpage, um, from the Yukon library, you can navigate to the inter library services webpage. 170 "Terry Palacios she|her" (811355904) 00:23:00.449 --> 00:23:08.249 From there, you can access your my elite account. You can also search the Yukon library. 171 "Terry Palacios she|her" (811355904) 00:23:08.249 --> 00:23:11.579 Catalog directly. 172 "Terry Palacios she|her" (811355904) 00:23:11.579 --> 00:23:22.079 Using the WorldCat That'll take That'll expand your results automatically and to get help reviews. A lot of the things that I just mentioned about renewing and cloning. 173 "Terry Palacios she|her" (811355904) 00:23:22.079 --> 00:23:27.359 Um, you know, and how to get started with, with some screenshots to show, you. 174 "Terry Palacios she|her" (811355904) 00:23:27.359 --> 00:23:31.529 What I showed you in the slideshow so I'm going to. 175 "Terry Palacios she|her" (811355904) 00:23:31.529 --> 00:23:34.559 Stop presenting now and. 176 "Terry Palacios she|her" (811355904) 00:23:34.559 --> 00:23:38.489 I am hoping if anybody has any questions that I can answer them. 177 "Terry Palacios she|her" (811355904) 00:23:40.379 --> 00:23:43.799 See, do I see something and chat. 178 "Zach Claybaugh" (3839000832) 00:23:45.719 --> 00:23:55.739 I mean, I know I learned a lot um, I had no idea that, um, if you weren't, uh, like a grad student or a faculty member, and you did the, um. 179 "Zach Claybaugh" (3839000832) 00:23:55.739 --> 00:24:04.619 Like, uh, Express, uh, article Galaxy request that it would just take you back to the normal 1. that's really good to know. 180 "Zach Claybaugh" (3839000832) 00:24:04.619 --> 00:24:18.299 Yeah, yeah, no, I mean, I think inter library services are are really fascinating. Um, if anyone has any questions, please please feel free to throw them in the chat or come off mute. 181 "Zach Claybaugh" (3839000832) 00:24:18.299 --> 00:24:22.019 Um, the. 182 "Zach Claybaugh" (3839000832) 00:24:22.019 --> 00:24:35.579 Interested in hearing what everyone has to say. So, Carrie, do you guys regularly get, um, request from students or faculty members? 183 "Terry Palacios she|her" (811355904) 00:24:35.579 --> 00:24:41.879 I haven't, I've never run the statistics on that. I, that would be something that Erica, um. 184 "Terry Palacios she|her" (811355904) 00:24:41.879 --> 00:24:54.209 Would be able to run a report on. I know that I have seen student patron profiles. Um, I don't know who the frequency, but yes, we have we have seen them in the past and. 185 "Terry Palacios she|her" (811355904) 00:24:54.654 --> 00:25:07.944 And I think it's really important again, that just communicating about returning on the due dates. And I see that there's a question about that. When you say due date for is that the date it needs to be returned to UConn or the learning library. 186 "Terry Palacios she|her" (811355904) 00:25:07.974 --> 00:25:10.944 It needs to be returned to Yukon, um. 187 "Terry Palacios she|her" (811355904) 00:25:11.634 --> 00:25:26.334 By the date, and I should have actually, I don't I should have had a picture here for you, but what inter library services does to help identify inter library loan books is we put a bootstrap on it and on that bootstrap it has the due date, right? 188 "Terry Palacios she|her" (811355904) 00:25:26.334 --> 00:25:26.844 On it. 189 "Terry Palacios she|her" (811355904) 00:25:27.269 --> 00:25:34.859 You can also see the due date in your Elliot account, but the books drafts are really helpful and we ask that they leave the bootstrap on. 190 "Terry Palacios she|her" (811355904) 00:25:34.859 --> 00:25:40.079 Because when it's returned to the Yukon library, it'll be easier to identify it. 191 "Terry Palacios she|her" (811355904) 00:25:40.079 --> 00:25:45.689 And then be updated properly. We don't want a book that's barred from, you know. 192 "Terry Palacios she|her" (811355904) 00:25:45.689 --> 00:25:51.749 British Library being put into our stacks because it wasn't identified and. 193 "Terry Palacios she|her" (811355904) 00:25:51.749 --> 00:25:58.079 While that shouldn't happen, it can happen. So you leaving the bootstrap on. Really helps to. 194 "Terry Palacios she|her" (811355904) 00:25:58.079 --> 00:26:04.349 To make to make the process a lot easier to manage for the, for the staff. That's the handling the books. 195 "Zach Claybaugh" (3839000832) 00:26:09.059 --> 00:26:21.089 Yeah, thanks so much for that. Yeah, I think the the stripe thing is is a really big deal. Um, it's it is really important to to, you know, be able to identify those inter library loan books as they're coming in. Um. 196 "Zach Claybaugh" (3839000832) 00:26:21.089 --> 00:26:34.284 You know, particularly so, I, I'll work at the which is our, our main sort of reference desk, uh, at the baggage library and yeah, it is always really nice whenever people are handing their books in, to be able to differentiate between the 2. 197 "Zach Claybaugh" (3839000832) 00:26:34.284 --> 00:26:36.804 so we know that we're routing it to the correct location. 198 "Zach Claybaugh" (3839000832) 00:26:37.229 --> 00:26:40.859 Um, see. 199 "Zach Claybaugh" (3839000832) 00:26:40.859 --> 00:26:53.429 Got another question for Marissa if we need to mail it back to you con, via USPS how many days should we get it in the mail before the due date? In order to get it back to UConn prior to the due date? 200 "Terry Palacios she|her" (811355904) 00:26:53.429 --> 00:26:56.939 Yeah, that's a great question. Um, actually, we, we. 201 "Terry Palacios she|her" (811355904) 00:26:56.939 --> 00:27:06.329 Often recommend that our patients who who are not able to, to bring the book back in person that they mail it to us and. 202 "Terry Palacios she|her" (811355904) 00:27:06.329 --> 00:27:12.029 Um, what we've done in the past is we, we ask you to use tracking, um, so that. 203 "Terry Palacios she|her" (811355904) 00:27:12.029 --> 00:27:24.359 You know, we, we have some way of anticipating when it might come. And usually, and what I'll do sometimes is I'll take the tracking number that's provided to me and I'll put it in with the request. So that. 204 "Terry Palacios she|her" (811355904) 00:27:24.359 --> 00:27:33.864 You know, should it be a few days past the due date? I can look at the request and say, oh, looks like our patient's mailing it. Here's the tracking. I'll look at the tracking and see that. Maybe it's still in transit. 205 "Terry Palacios she|her" (811355904) 00:27:33.954 --> 00:27:42.114 Um, but that would just depend really right if you happen to have brought up with you on a trip to California, USPS might take longer to get. 206 "Terry Palacios she|her" (811355904) 00:27:42.419 --> 00:27:49.169 Yukon library, so then you, you might want to allow for more time. We've had people ship from. 207 "Terry Palacios she|her" (811355904) 00:27:50.274 --> 00:28:02.694 Internationally, you know, Korea and all over the place, because if they by mistake, brought the book with them on vacation. So that, of course, is going to take more time. But we just strongly emphasize the tracking. 208 "Terry Palacios she|her" (811355904) 00:28:03.444 --> 00:28:16.524 If if you're checking that your Elliott account, and you notice that it hasn't been updated to return, but, you know, that you mailed it then, perhaps to send us a quick note and say, you know, I did mail it to you. Here's the tracking number. And I'll put it in the request. 209 "Terry Palacios she|her" (811355904) 00:28:16.769 --> 00:28:20.459 But the mail is delayed do we get penalized if we turned it like. 210 "Terry Palacios she|her" (811355904) 00:28:20.459 --> 00:28:26.454 Um, you don't really get penalized right off. 211 "Terry Palacios she|her" (811355904) 00:28:26.484 --> 00:28:39.654 Um, we say there is no grace period, but if we've been communicating, and you've indicated to me that it's in the mail, I will make a note and I will hold any invoices that may be pending. You know, like, I can, I can just try to. 212 "Terry Palacios she|her" (811355904) 00:28:40.079 --> 00:28:45.149 Hold it off for a week and see what it's going to show up and with tracking we'll be able to. 213 "Terry Palacios she|her" (811355904) 00:28:45.149 --> 00:28:54.269 To monitor that so, communications also important, right? If we understand that, that there was an issue and. 214 "Terry Palacios she|her" (811355904) 00:28:54.269 --> 00:28:59.759 You're right, we won't extend the due date, but I'll I will make notes in the request itself. 215 "Terry Palacios she|her" (811355904) 00:28:59.759 --> 00:29:04.169 That will help me to manage if I need to, um, any communications with our lenders. 216 "Zach Claybaugh" (3839000832) 00:29:06.869 --> 00:29:11.369 Yeah, definitely communication. That is totally key. Um. 217 "Terry Palacios she|her" (811355904) 00:29:12.749 --> 00:29:23.874 And sometimes, we can't do what I mean, we like I said, there are some libraries, some libraries that will block us. They'll say, you know, what you call library you can't borrow for any of your patients anymore until that 1 page, and gets that book back. 218 "Terry Palacios she|her" (811355904) 00:29:24.264 --> 00:29:31.194 And we have to live with that and deal with that, and just work the best we can to remedy the situation. 219 "Terry Palacios she|her" (811355904) 00:29:31.194 --> 00:29:42.654 So, um, another another thing actually that I just thought of that, a question that we get sometimes is if a patient loses the book, can I buy a new copy and replace it? We need to communicate with a lender whether. 220 "Terry Palacios she|her" (811355904) 00:29:42.749 --> 00:29:46.709 That's an option or not if the lending library. 221 "Terry Palacios she|her" (811355904) 00:29:46.709 --> 00:30:01.049 Agrees to a replacement copy, then we will accept 1 from our patron but there are times that our lending library will not accept a replacement copy and then they'll say, you know what we need to invoice you. So that's how we would address that issue. 222 "Terry Palacios she|her" (811355904) 00:30:03.329 --> 00:30:17.784 It's a little different because they're not our books. So they're not our other, our materials and, you know, we have agreements. We also have some agreements with libraries that items come in as what we call in library use only and they're saying, you know, what? 223 "Terry Palacios she|her" (811355904) 00:30:17.814 --> 00:30:22.224 We'll loan you this book but because of its rarity or the difficulty and replacing it. 224 "Terry Palacios she|her" (811355904) 00:30:23.094 --> 00:30:35.094 We don't want your patient to leave the library with it. We want it to remain in the library and if that's the case, you'll see a pink book strap on it. That says inter library use only and that was loaned to us with the agreement. 225 "Terry Palacios she|her" (811355904) 00:30:35.094 --> 00:30:41.814 That it would not lead the library so the lending, the, the owners of the books really set. 226 "Terry Palacios she|her" (811355904) 00:30:42.119 --> 00:30:48.569 The guidelines for how, and how long we can loan items to our patients. 227 "Zach Claybaugh" (3839000832) 00:30:51.564 --> 00:31:02.694 Awesome, well, thank you so much Terry, I really, really appreciate you. Joining us today. Um, this has been a really helpful session for me, and I hope it's been a really helpful session for everyone else. 228 "Zach Claybaugh" (3839000832) 00:31:03.504 --> 00:31:18.294 Um, so we're gonna go ahead and take our 5 minute break now and then we'll come back at noon, uh, for Christina Edwards, and she'll be presenting on electronic resources at UConn library. So, uh, so you guys back here in 5?